Privacy Policy

• Account details such as your name, email address and authentication information.
• Training records including enrolments, module progress, assessment attempts, scores and certificates.
• Transaction references and payment status. Card details are handled by our payment provider rather than stored by The Food Standard.
• Messages you send through support or contact forms.
• Email preferences, including marketing consent and unsubscribe choices.
• Basic technical and usage information needed to operate, secure and improve the service.

• To provide course access, save progress, run assessments and issue certificates.
• To process and reconcile payments and respond to payment issues.
• To provide customer support and protect the service against misuse.
• To send service messages such as course-access, certificate and training-reminder emails.
• To send promotional emails only where we have a lawful basis, including consent where required.
• To maintain records, troubleshoot problems and improve the platform.

We use service providers for hosting and authentication, payment processing, email delivery, analytics and other technical functions. They process information only as needed to provide those services and are subject to their own security and privacy obligations.

We keep account, training, certificate and transaction records for as long as reasonably needed to provide the service, maintain evidence of training, meet legal or accounting obligations, resolve disputes and prevent fraud. Support and marketing records may be kept for shorter periods where they are no longer needed.

• You can unsubscribe from promotional emails at any time using the link in the email.
• You can stop course-reminder emails separately.
• You may ask us to correct inaccurate personal information.
• Depending on applicable UK data-protection law, you may have rights to access, erase, restrict or object to certain processing and to complain to the Information Commissioner's Office.

We use access controls and server-side checks to protect payment, assessment and certificate records. No internet service can guarantee absolute security, so we also review and improve safeguards over time.